Return and Refunds Policy

We value your satisfaction at lokababo.com, and we’ve crafted a comprehensive return and refund policy to ensure your peace of mind. Please carefully read the policy below for detailed information:

Returns

  • Timeframe: You have 30 days from the date of purchase to initiate a return.
  • Condition: To be eligible for a return, the item must be unused and in the same condition as when you received it. It should be in the original packaging.
  • Initiating a Return: Please contact our customer service team at [email protected] to initiate the return process.
  • Approval and Instructions: Our team will review your return request and provide you with detailed instructions and the return shipping address if the return is approved.
  • Shipping Costs: You are responsible for the return shipping costs.
  • Confirmation: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your return request.

Refunds

  • Full Refund: If the return is approved, a full refund, will be processed within 5-7 business days.
  • Refund Method: Refunds will be processed using the original payment method unless agreed otherwise.
  • Refund Notification: You will receive an email notification regarding the initiation of the refund, the amount, and the method used for the refund.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

  • We currently do not support direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 10 business days of receiving the product. Provide details and images to expedite the process of resolving the issue.
  • We will work with you to ensure the issue is resolved satisfactorily, whether through a replacement, refund, or other appropriate actions.

Contact Us

  • For any inquiries or concerns regarding our return and refund policy, please contact our dedicated customer service team at [email protected].
  • Our goal is to address your concerns promptly and provide you with excellent service throughout the return and refund process.

Thank you for choosing lokababo.com, where your passion for music meets exceptional service!